Refund policy

Our happiness guarantee

If you're not happy with your order for any reason, let us know within 30 days of delivery and we'll make it right. No return shipping is needed.

How to make a claim

Email support@arezstore.com within 30 days of delivery with your order number and a photo of the item, plus a short note about the issue (for example, damaged, defective, wrong item, or simply not what you expected).

Once your claim is approved, you can choose either a full refund for the item or a free replacement shipped to you. You keep the original item, so there's no need to send anything back.

Refunds

Approved refunds go to your original payment method within 10 business days of approval. Your bank or card issuer may take a few extra days to post it.

Cancellations

You can cancel or change your order within 12 hours of placing it by emailing us. After that, it may already be on its way to you.

Lost or late packages

If your tracking hasn't updated in 10 days, or your order hasn't arrived within 30 business days, contact us and we'll send a free replacement or a full refund.

Fine print

One claim per customer. We may decline claims that look fraudulent or abusive. Shipping costs are refunded only when an item arrives damaged, defective, or wrong.

Questions? Email support@arezstore.com.